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Global Dialogue Forum on Employment Relationships in Telecommunications Services and in the Call Centre Industry
The purpose of the Forum was for tripartite constituents to discuss employment relationships in telecommunications services and in the call centre industry.
The purpose of the Forum was for tripartite constituents to discuss employment relationships in telecommunications services and in the call centre industry, especially call centres operated by, or dealing with, telecommunications services, with a view to adopting points of consensus that would encourage future programme development and inform policy-making on this topic at the international, regional and national levels.
The Forum brought together participants from Governments of all ILO member States that wished to attend, and six Employer participants and six Worker participants nominated by the Employers’ group and the Workers’ group of the Governing Body, respectively. Certain intergovernmental and non-governmental organizations were also be invited to attend the Forum as observers.
